Shipping Policy
Information about delivery, collection, and shipping for your artwork purchases.
Is Shipping included?
Yes, for delivery within mainland Australia most artwork has an estimated shipping cost included in the price based on the size of the work and your location.
For delivery outside of Australia, please see 'Can you ship internationally?' below.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within Australia most pieces are delivered via Australian Post or courier depending on size and weight. Most deliveries arrive within 7 days from time of shipping, longer for WA. Please allow 10 working days in total.
If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements. All artworks are shipped with tracking by the delivery companies.
Can I collect my artwork from your studio?
Yes, if you are Brisbane based you can collect from my studio. Once you have placed your order I will email you and we can work out a time to meet.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have spent much time on! It's important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing.
Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Can you ship internationally?
Yes, I can ship to most countries. However international shipping is not included in the price and will need to be calculated separately. It will take longer to arrive depending on your location. If your location is restricted you will need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Important: Overseas shipments (outside Australia) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer's expense. We have no control over these charges and accept no responsibility for additional charges.
Please note: Shipping costs contribute towards packing supplies, labour and transit fees.
Questions about shipping?
If you have any questions about shipping or need a custom quote, please don't hesitate to contact me.
info@narellegibbs.com